Non-trading Operations Regulations

Last Updated: March 2026

These Non-Trading Operations Regulations (“Regulations”) govern all account-related activities on the Quotex platform that fall outside the direct placement and execution of trades. This includes deposits, withdrawals, account management, identity verification, bonuses, and all other operational processes that support the client’s use of the platform. These Regulations apply to all clients residing in Bangladesh and form an integral part of the Client Agreement. By registering and using the Quotex platform, you confirm that you have read, understood, and accepted these Regulations in full.

Account Opening and Registration

To access the Quotex platform and its services, clients must complete the account registration process. The following conditions apply to account opening:

• Each client is permitted to hold only one live trading account on the Quotex platform. The opening of multiple accounts by a single individual is strictly prohibited and may result in the suspension of all associated accounts
• Clients must provide accurate, complete, and truthful personal information during registration, including full legal name, date of birth, country of residence, and a valid email address
• The Company reserves the right to reject any account registration application without providing a reason
• Clients must be at least 18 years of age at the time of registration. The Company reserves the right to request proof of age at any time
• By completing registration, the client confirms that they are legally permitted to engage in online financial trading under the laws of Bangladesh

Identity Verification

All clients are required to complete the Company’s Know Your Customer (KYC) verification process before withdrawal requests can be processed. The following documents are required for verification of Bangladesh-based clients:

• Proof of Identity: A valid Bangladesh National Identity Card (NID), passport, or driving license
• Proof of Address: A utility bill, bank statement, or official government document issued within the last three months and showing the client’s full name and residential address in Bangladesh
• Payment Method Verification: A screenshot or photograph confirming ownership of the payment method used for deposits, such as a bKash or Nagad account screenshot, bank card image, or bank statement

All submitted documents must be clear, legible, unaltered, and presented in English or Bengali. The Company reserves the right to request additional documentation for Enhanced Due Diligence (EDD) purposes. Verification is typically completed within one to three business days. Clients will be notified by email upon successful completion or if further information is required.

Deposits

Clients may fund their trading accounts using the following supported payment methods available in Bangladesh:

• Mobile Financial Services — bKash, Nagad, Rocket, Upay, and SureCash
• Local bank transfer
• Visa and Mastercard credit and debit cards
• Cryptocurrencies — Bitcoin, Ethereum, USDT, and Litecoin
• Electronic wallets — Skrill, Neteller, Perfect Money, and Astropay

The minimum deposit amount is $10 USD or approximately 1,100 BDT, subject to the prevailing exchange rate. All deposits must be made from a payment method registered in the client’s own name. Third-party deposits are strictly prohibited. Deposits are processed and credited to the trading account immediately or within the timeframe applicable to the chosen payment method.

Withdrawals

Clients may submit a withdrawal request at any time, provided their account has been fully verified and the requested amount is available as a cleared balance. The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is $10 USD or the equivalent in the account’s base currency
• Withdrawals are processed to the same payment method used for the client’s most recent deposit, in compliance with anti-money laundering requirements
• Withdrawal requests are reviewed and processed within one to five business days from the date of submission
• Withdrawals via MFS operators such as bKash, Nagad, and Rocket are typically processed within 24 hours, subject to verification
• The Company does not charge internal withdrawal fees; however, third-party payment providers and MFS operators may apply their own transaction charges
• Withdrawals will not be processed if the client has an unmet bonus turnover requirement, an incomplete verification status, or a flagged account

Internal Account Transfers

Transfers of funds between different accounts belonging to the same client, or between a client’s demo account and live account, are not permitted. Demo account balances consist of virtual funds only and cannot be converted to real funds or transferred under any circumstances.

Bonus and Promotional Operations

The Company may offer deposit bonuses and promotional credits to eligible clients in Bangladesh. The following conditions apply to all bonus operations:

• Bonuses are credited to the client’s trading account upon qualification and are subject to turnover requirements before any related profits or bonus funds can be withdrawn
• The standard turnover requirement is a minimum of 50 times the bonus amount for welcome bonuses, 40 times for reload bonuses, and 70 times for no-deposit promotional bonuses
• Clients who submit a withdrawal request before completing the applicable turnover requirement may have their bonus and any profits derived from it cancelled
• The Company reserves the right to cancel, modify, or withdraw any bonus offer at any time without prior notice
• Bonus abuse, including the exploitation of promotional offers through coordinated trading or the use of multiple accounts, will result in the cancellation of all bonuses and may lead to account suspension

Account Currency and Conversion

Clients in Bangladesh may operate their trading account in US Dollars (USD) or Bangladeshi Taka (BDT), depending on the payment method selected. Once an account currency is set, it cannot be changed. Clients wishing to use a different currency must register a new account. Currency conversion fees applied by payment providers during deposit or withdrawal transactions are the sole responsibility of the client. The Company is not responsible for exchange rate fluctuations between BDT and USD.

Account Security

Clients are fully responsible for maintaining the security of their account. The following security obligations apply:

• Clients must keep their login credentials, email account password, and MFS PIN strictly confidential and must not share them with any third party
• Clients are encouraged to enable two-factor authentication (2FA) on their account for additional security
• Any suspected unauthorized access to the account must be reported to the Company’s support team immediately
• The Company will never request a client’s password, OTP, or full payment card details via email, phone, or chat
• The Company is not liable for financial losses resulting from the client’s failure to secure their account credentials or personal devices

Account Modifications

Clients may request changes to their registered account details, including email address, phone number, and linked payment methods, by contacting the Company’s support team. All account modification requests are subject to identity verification. The Company reserves the right to decline any modification request that cannot be adequately verified or that raises compliance concerns.

Account Suspension and Closure

The Company reserves the right to suspend or permanently close a client’s account under the following circumstances:

• Violation of the Client Agreement, Service Agreement, or any other applicable policy
• Failure to complete required KYC verification within a reasonable timeframe
• Suspected fraudulent activity, money laundering, or use of unauthorized payment methods
• Operation of multiple accounts or use of the account by an unauthorized third party
• Inactivity for an extended period, as defined under the Company’s dormant account policy

Upon account closure, any remaining verified balance will be returned to the client via their verified payment method, subject to the successful completion of all applicable verification and withdrawal procedures.

Dormant Accounts

An account is classified as dormant if no trading activity or login has been recorded for a period of 90 consecutive days. A dormancy fee of up to $10 USD per month (or approximately 1,100 BDT, subject to exchange rate) will be applied to dormant accounts that hold a positive balance. The fee will continue to be charged monthly until the account is reactivated or the balance reaches zero. Clients may reactivate a dormant account at any time by logging in and completing at least one trade.

Complaints and Dispute Resolution

Clients who wish to raise a complaint regarding a non-trading operation — such as a deposit not received, a withdrawal not processed, or an account action taken by the Company — should contact the support team through official channels as soon as possible. The Company aims to acknowledge all complaints within one business day and to resolve them within ten business days. Where a resolution requires additional verification or investigation, the client will be notified of the expected timeframe.

Amendments to These Regulations

The Company reserves the right to amend, update, or revise these Non-Trading Operations Regulations at any time. Clients will be notified of material changes via email or through a notice posted on the official platform. Continued use of the platform following any amendment constitutes full acceptance of the updated Regulations.

Contact Us

For any questions or concerns relating to non-trading operations, please contact the Quotex support team through the following official channels:

• Live Chat: Available 24/7 on the official Quotex website — English and Bengali support available
• Help Center: Accessible via the platform dashboard

By using the Quotex platform, you confirm that you have read, understood, and agreed to all terms contained in these Non-Trading Operations Regulations.