Payment Policy

Last Updated: March 2026

This Payment Policy (“Policy”) governs all financial transactions carried out on the Quotex trading platform, operated by Awesomo Ltd (“Company,” “we,” “us,” or “our”). By registering an account and using our platform, you (“Client,” “User,” or “you”) agree to comply with and be bound by the terms of this Payment Policy. This document has been prepared specifically for clients residing in Bangladesh. Please read this document carefully before making any deposit or withdrawal request.

General Provisions

This Payment Policy forms an integral part of the Client Agreement and should be read in conjunction with the Terms and Conditions, Privacy Policy, and AML/KYC Policy of Quotex.

The Company reserves the right to amend, update, or modify this Payment Policy at any time without prior notice. Any changes will be posted on the official website. Continued use of the platform after any such changes constitutes your acceptance of the revised Policy.

All financial transactions on the Quotex platform, including deposits, withdrawals, and internal transfers, are subject to this Policy and applicable laws and regulations of the People’s Republic of Bangladesh.

The Company operates in accordance with international Anti-Money Laundering (AML) standards and the Financial Action Task Force (FATF) recommendations. All clients are required to comply with verification procedures before processing withdrawal requests.

The Company does not charge internal commissions for standard deposit and withdrawal operations; however, third-party payment providers may apply their own fees, which are the sole responsibility of the client.

Clients in Bangladesh are advised to ensure that their use of the Quotex platform complies with applicable regulations issued by Bangladesh Bank and other relevant regulatory authorities.

Account Currency

Clients in Bangladesh may register their trading account in the following supported currencies:

• US Dollar (USD) — recommended for international payment methods
• Bangladeshi Taka (BDT) — available for selected local payment methods

Once the account currency is selected and the account is activated, it cannot be changed. Clients wishing to use a different currency must open a new account.

Currency conversion may apply when depositing or withdrawing funds using a payment method that operates in a different currency from the account base currency. The applicable exchange rate will be determined at the time of the transaction and may include a conversion fee charged by the payment provider.

The Company is not responsible for any currency conversion losses or discrepancies arising from exchange rate fluctuations between BDT and USD or other currencies.

For clients operating in BDT, all displayed amounts on the platform will reflect the equivalent value based on the prevailing exchange rate at the time of the transaction.

Deposits

Minimum Deposit

The minimum deposit amount accepted by the Quotex platform for clients in Bangladesh is $10 USD or approximately 1,100 BDT (subject to the prevailing exchange rate at the time of the transaction). Deposits below the minimum threshold will not be processed and may be returned to the sender, subject to applicable fees.

Accepted Payment Methods for Bangladesh

The Quotex platform supports a range of local and international payment methods for clients in Bangladesh. The availability of specific payment methods may vary and is subject to change. The following payment options are currently supported:

The Company reserves the right to add or remove payment methods at any time without prior notice. Clients are advised to check the deposit section of their account dashboard for the most current list of available payment methods in Bangladesh.

Using Mobile Financial Services (MFS) in Bangladesh

Mobile Financial Services such as bKash, Nagad, Rocket, Upay, and SureCash are widely used by clients in Bangladesh and are fully supported for deposits on the Quotex platform.

To deposit via a Mobile Financial Service, clients must use the registered mobile number and PIN associated with their MFS account. Transactions initiated from an MFS account not registered in the client’s own name will not be accepted.

Standard MFS transaction limits set by the service provider and Bangladesh Bank regulations apply. Clients are responsible for ensuring their MFS account limits are sufficient to complete the intended deposit.

Service charges applied by the MFS provider during the transaction are the responsibility of the client and will not be reimbursed by the Company.

Deposit Processing

Deposits are processed automatically in most cases and funds are credited to the trading account instantly or within the timeframe specified for the chosen payment method.

In cases where the deposit is delayed, the client should contact the support team and provide proof of payment, including transaction ID, date, amount, and payment method used.

The Company is not responsible for delays caused by third-party payment processors, banking systems, or network congestion in the case of cryptocurrency deposits.

All deposits are subject to verification checks. The Company reserves the right to delay or suspend the crediting of funds pending completion of identity and payment verification procedures.

Deposit Restrictions

Clients are strictly prohibited from depositing funds on behalf of another person. All deposited funds must originate from a payment method registered in the client’s own name.

The Company reserves the right to reject, reverse, or suspend any deposit that is suspected of being fraudulent, unauthorized, or in violation of this Policy.

Deposits made using stolen payment credentials, unauthorized bank accounts, or fraudulent MFS accounts will result in immediate account suspension and may be reported to relevant Bangladesh authorities, including Bangladesh Bank’s Financial Intelligence Unit (BFIU).

Bonuses and Promotional Funds

The Company may, at its discretion, offer promotional bonuses to clients in Bangladesh upon making a qualifying deposit. Bonus offers are subject to separate Terms and Conditions, which will be communicated to the client at the time of the offer.

Bonuses are credited to the trading account and are subject to turnover (wagering) requirements before any associated profits or bonus amounts can be withdrawn.

The standard turnover requirement for bonus funds is as follows:

The Company reserves the right to cancel, modify, or suspend any bonus offer at any time without prior notice.

Any attempt to abuse bonuses, exploit promotional offers, or engage in bonus arbitrage may result in cancellation of the bonus, reversal of profits derived from bonus funds, or suspension of the client’s account.

Clients who have received a bonus must complete the applicable turnover requirement before submitting a withdrawal request. Withdrawals made prior to meeting turnover requirements may result in the cancellation of the bonus and any associated winnings.

Withdrawals

General Withdrawal Conditions

Clients in Bangladesh may request a withdrawal of available funds at any time, subject to the conditions outlined in this Policy and completion of the required verification procedures.

Only funds that represent cleared, verified, and tradeable balances in the client’s account are eligible for withdrawal. Funds derived from pending transactions, active trades, or uncleared bonuses are not eligible.

Withdrawals will be processed to the same payment method used for the most recent deposit, in accordance with the Company’s anti-money laundering obligations. If the original payment method is unavailable, the Company may request alternative verification before processing a withdrawal via a different method.

Minimum and Maximum Withdrawal Amounts

BDT equivalent amounts are approximate and will vary based on the prevailing exchange rate at the time of the withdrawal. Higher withdrawal limits may be available to VIP clients or upon special request, subject to additional verification and Company approval.

Withdrawal Processing Time

Withdrawal requests are reviewed and processed within 1 to 5 business days from the date of submission. Processing times may vary depending on the payment method selected and the completion of identity verification.

The Company is not responsible for delays caused by third-party payment providers, MFS operators, correspondent banks, or network congestion. Once the Company has processed the withdrawal, any further delay is beyond its control.

In cases where additional verification is required, the processing time will be extended until the required documents have been submitted and approved.

Withdrawal via Mobile Financial Services (bKash, Nagad, Rocket)

Clients in Bangladesh who wish to withdraw funds via MFS (bKash, Nagad, Rocket, Upay, or SureCash) must ensure that the MFS account number provided for the withdrawal matches the mobile number registered with their Quotex account and verified during the KYC process.

Withdrawals to MFS accounts registered in a name other than that of the account holder will not be processed.

MFS withdrawal limits imposed by the service provider or Bangladesh Bank may apply. In such cases, the remaining withdrawal balance will be processed in subsequent transactions within the applicable limits.

The Company is not responsible for any fees charged by the MFS provider upon receipt of a withdrawal transfer.

Withdrawal Fees

The Company does not charge internal fees for standard withdrawal requests. However, third-party payment providers, MFS operators, banks, and cryptocurrency networks may apply their own fees, which will be deducted from the withdrawal amount or charged separately by the provider.

Clients are advised to check the applicable fees of their chosen payment provider before submitting a withdrawal request.

In exceptional circumstances, the Company reserves the right to apply an administrative processing fee for withdrawal requests that require extraordinary handling or investigation.

Withdrawal Restrictions and Conditions

A withdrawal request will not be processed until the client has completed all required Know Your Customer (KYC) verification steps, including submission of a valid government-issued photo ID, proof of address, and payment method verification.

The Company reserves the right to request additional documentation at any time during the withdrawal process. Failure to provide the required documents within the specified timeframe may result in the suspension or cancellation of the withdrawal request.

Withdrawal requests may be delayed or rejected in the following circumstances:

• The client has not completed the required verification process
• The client’s account is under investigation for suspicious activity
• The withdrawal amount exceeds the daily, weekly, or monthly limit
• The client has an active bonus with an unmet turnover requirement
• There is reasonable suspicion of fraudulent activity, money laundering, or violation of the Terms and Conditions
• The client’s account has been flagged by the Company’s risk management system
• The client has a negative balance or outstanding obligations to the Company
• The MFS account number provided does not match the verified details on record

Clients may cancel a pending withdrawal request before it has been processed by contacting the support team. Once a withdrawal has been processed, it cannot be reversed.

Identity Verification (KYC)

In compliance with applicable laws and international AML/CFT standards, the Company requires all clients in Bangladesh to complete an identity verification process before withdrawals can be processed.

The following documents are required for standard verification of Bangladesh-based clients:

Proof of Identity (any one of the following):

• Valid Bangladesh National Identity Card (NID) — front and back
• Valid Bangladesh Passport (photo page)
• Valid Bangladesh Driving License — front and back
• Birth Registration Certificate (for clients under 18 — note: trading is restricted to clients aged 18 and above)

Proof of Address (issued within the last 3 months, any one of the following):

• Utility bill (electricity, gas, water — DESCO, DPDC, Titas Gas, WASA, etc.)
• Bank statement from a Bangladesh-registered bank
• Official government correspondence
• Internet or telephone bill from a Bangladesh-registered provider

Payment Method Verification:

• For bKash / Nagad / Rocket / Upay / SureCash: a screenshot of the MFS app showing the registered mobile number and account name
• For bank cards: a photo or scan of the front of the card (middle digits may be obscured), showing the cardholder name
• For bank transfers: a bank statement or screenshot showing account ownership and the client’s name
• For cryptocurrency withdrawals: confirmation of the wallet address ownership

All submitted documents must be clear, legible, unaltered, and in English or Bengali. The Company reserves the right to reject documents that do not meet these requirements.

Enhanced Due Diligence (EDD) may be required for high-value transactions or accounts flagged by the Company’s risk management systems. In such cases, additional documents may be requested, including source of funds documentation.

Document verification is typically completed within 1 to 3 business days. The client will be notified by email upon successful verification or if additional information is required.

Anti-Money Laundering (AML) Policy

The Company is committed to preventing the use of its platform for money laundering, terrorist financing, and other financial crimes. All transactions are monitored for suspicious activity in accordance with applicable AML regulations and the guidelines of Bangladesh Bank’s Bangladesh Financial Intelligence Unit (BFIU).

The Company adheres to the following AML principles:

• Customer Due Diligence (CDD): All clients must be identified and verified before accessing full platform functionality, including withdrawals.
• Transaction Monitoring: All deposits and withdrawals are monitored for unusual patterns or suspicious behavior.
• Suspicious Activity Reporting: The Company is obligated to report any suspicious transactions to the relevant regulatory authorities.
• Record Keeping: The Company maintains records of all transactions for a minimum period of 5 years in accordance with legal requirements.

Clients in Bangladesh are prohibited from engaging in any of the following activities:

• Depositing funds obtained through illegal means
• Using the platform to transfer or conceal funds of illicit origin
• Making multiple small deposits to avoid detection thresholds (structuring)
• Using third-party MFS accounts, bank accounts, or payment methods to deposit or withdraw funds
• Providing false or misleading information during the verification process
• Circumventing Bangladesh Bank foreign exchange regulations

Any account found to be in violation of AML regulations will be immediately suspended. Funds held in such accounts may be frozen pending investigation and may be reported to the BFIU or other relevant Bangladesh authorities.

Refund Policy

All deposits made to the Quotex trading account are considered final and are intended for trading purposes. The Company does not provide refunds for funds that have been used in trading activities.

Refund requests may be considered in the following exceptional circumstances:

• A duplicate payment was made due to a technical error
• A deposit was made to the wrong account due to a system error
• An unauthorized transaction was processed without the client’s consent
• A failed MFS transaction was debited but not credited to the trading account

Refund requests must be submitted to the Company’s support team within 14 calendar days of the transaction date. Requests submitted after this period will not be considered.

To submit a refund request, clients must provide the following information:

• Full name and registered email address
• Transaction ID and date of the disputed deposit
• Amount and payment method used (e.g., bKash transaction ID, bank reference number)
• A detailed description of the reason for the refund request
• Supporting documentation such as a bank statement, MFS transaction history screenshot, or payment receipt

The Company will review all refund requests within 10 business days and notify the client of the outcome. Approved refunds will be processed to the original payment method within the applicable processing timeframe.

The Company reserves the right to decline any refund request that does not meet the conditions outlined in this Policy or that is determined to be fraudulent.

Chargebacks

Clients are strongly advised to resolve any payment disputes directly with the Company before initiating a chargeback with their bank or payment provider.

The initiation of a chargeback without prior notification to the Company may be considered a breach of the Client Agreement and may result in the immediate suspension of the client’s account and the forfeiture of all funds held therein.

If a chargeback is initiated and subsequently upheld by the payment provider, the Company reserves the right to recover the disputed amount from any remaining balance in the client’s account.

All chargeback cases are reviewed by the Company’s compliance team. If the chargeback is determined to be unjustified, the Company reserves the right to pursue legal remedies to recover the funds.

Dormant Accounts

An account is considered dormant if there has been no trading activity or login for a period of 90 consecutive days.

Clients with dormant accounts will be notified via email prior to any applicable administrative action.

The Company reserves the right to apply a dormancy fee of up to $10 USD per month (or approximately 1,100 BDT, subject to exchange rate) on accounts that remain inactive for more than 90 days, provided the account holds a positive balance. This fee will continue to be charged until the account is reactivated or the balance reaches zero.

Clients may reactivate a dormant account at any time by logging in and completing at least one trade. Upon reactivation, no further dormancy fees will be charged.

If a dormant account balance reaches zero as a result of dormancy fees, the account may be permanently closed.

Transaction Security

The Company employs industry-standard security measures to protect all financial transactions on its platform, including:

• SSL Encryption: All data transmitted between the client and the platform is encrypted using 256-bit SSL technology.
• Two-Factor Authentication (2FA): Clients are encouraged to enable 2FA on their accounts to add an additional layer of security.
• Fraud Detection Systems: The Company’s automated systems continuously monitor transactions for suspicious patterns and unauthorized access attempts.
• PCI-DSS Compliance: All card transactions are processed in compliance with Payment Card Industry Data Security Standards.
• MFS Security Protocols: All Mobile Financial Service integrations are secured using the encryption and authentication standards mandated by Bangladesh Bank and the respective MFS operators.

Clients are responsible for maintaining the security of their account credentials, MFS PINs, and personal information. The Company will not be held liable for any financial losses resulting from unauthorized account access caused by the client’s failure to safeguard their login information or MFS credentials.

In the event of suspected unauthorized access to a client’s account, the client must notify the Company’s support team immediately. The Company reserves the right to suspend the account pending investigation.

Taxes and Regulatory Compliance

Clients in Bangladesh are solely responsible for determining and paying all applicable taxes on their trading profits in accordance with the Income Tax Ordinance 1984 and any subsequent amendments or directives issued by the National Board of Revenue (NBR) of Bangladesh.

The Company does not provide tax advice and is not responsible for any tax obligations arising from trading activities conducted on its platform.

Clients should be aware that foreign income and gains may be subject to reporting obligations under Bangladesh’s foreign exchange and income tax regulations. The Company recommends consulting a qualified tax professional in Bangladesh for guidance.

The Company may be required by law to report certain financial transactions to relevant regulatory bodies. By using the platform, clients in Bangladesh consent to such reporting where applicable.

Clients are responsible for ensuring that their use of the Quotex platform and any associated financial transactions comply with all applicable laws of the People’s Republic of Bangladesh, including those issued by Bangladesh Bank, the Bangladesh Securities and Exchange Commission (BSEC), and the National Board of Revenue (NBR).

Force Majeure

The Company shall not be liable for any failure or delay in processing transactions resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, floods, cyclones, or other extreme weather events (particularly relevant in the Bangladesh context)
• Government actions, sanctions, or regulatory interventions by Bangladesh or international authorities
• Failures of third-party payment processors, MFS operators, or banking systems
• Cyberattacks, system outages, or technical failures
• Telecommunications or internet disruptions
• Nationwide or regional network outages affecting mobile services or internet connectivity in Bangladesh

In the event of a force majeure situation, the Company will take all reasonable steps to resume normal operations as quickly as possible and will notify affected clients via email or platform announcement.

Client Responsibilities

By using the Quotex platform, clients in Bangladesh agree to:

• Provide accurate and truthful information during registration and verification, including their National ID (NID) details
• Use only payment methods and MFS accounts registered in their own name
• Notify the Company immediately of any unauthorized transactions or suspected fraud
• Comply with all applicable laws and regulations of the People’s Republic of Bangladesh
• Not use the platform for any illegal, fraudulent, or abusive purposes
• Keep their account credentials, MFS PIN, and personal information secure and up to date
• Not engage in activities that violate Bangladesh Bank’s foreign exchange regulations or capital control rules

Clients acknowledge that failure to comply with these responsibilities may result in account suspension, forfeiture of funds, and potential reporting to Bangladesh regulatory authorities.

Amendments to This Policy

The Company reserves the right to amend, update, or revise this Payment Policy at any time. Clients will be notified of material changes via email or through a notice posted on the platform.

It is the client’s responsibility to review this Policy periodically for any updates. Continued use of the platform following any changes constitutes acceptance of the revised Policy.

If a client does not agree with any changes to this Policy, they should discontinue use of the platform and submit a withdrawal request for any remaining balance.

Contact Information

For questions, disputes, or further information regarding this Payment Policy, clients in Bangladesh may contact the Quotex support team through the following channels:

• Live Chat: Available 24/7 on the official Quotex website (English and Bengali support available)
• Help Center: Accessible via the platform dashboard

By using the Quotex platform and making any financial transaction, you confirm that you have read, understood, and agreed to this Payment Policy in its entirety.